Everything you need to know about data recovery. Have a question? Call us on 07 69 27 29 87
Stop using it immediately.Repeated clicking can indicate a mechanical fault. New cases: O, A, B and B+ have €30 initial postage and no investigation fee; C and C+ have €130 initial investigation. The initial amount is deducted once from the recovery price on success and retained on failure; no recovery balance is due on failure.
Our model has no physical shop, and we work with a high-volume European partner laboratory. This helps us offer competitive prices. No intermediaries or Paris shop rent means direct savings for you.
New cases: O, A, B and B+ have €30 initial postage and no investigation fee; C and C+ have €130 initial investigation. The initial amount is deducted once from the recovery price on success and retained on failure; no recovery balance is due on failure. See the price guide.
The initial online assessment is made within one hour. The final diagnosis follows receipt of the device. Recovery generally takes 2 to 10 days, depending on the complexity.
Access to files is limited to the technical work needed for recovery. A confidentiality agreement is available on request. See our privacy policy for details of data handling.
After your diagnosis request, we send you a prepaid shipping label. Pack your drive carefully, attach the label and drop it off at a parcel collection point or post office.
You receive a tracking number by email. Use our online tracking tool (in French) to track your parcel in real time.
Our partner laboratory's ISO 5 cleanroom is a controlled environment. It is needed to open a hard drive without contaminating the magnetic platters, and is a standard used by professional laboratories.
Yes, although SSD recovery is more complex than HDD recovery. SSDs store data differently and often use encryption. The chances of success depend on the fault. An initial assessment can estimate the recovery prospects; the final diagnosis is carried out in the laboratory.
Explore our specialist pages by topic. The linked guides are currently in French.
Local service for Paris and the surrounding area
Recovery in Île-de-FranceCoverage across the Paris region
Partner laboratory in RomaniaAn ISO 5 cleanroom in Europe
Urgent recovery in ParisInitial online assessment within one hour
Hard drives in ParisHDDs, SSDs and external drives
SSDs in ParisSATA, NVMe and M.2 SSDs
Causes and professional solutions
External drive not recognisedWD, Seagate, Toshiba, LaCie
Accidental formattingRecovery after formatting
Deleted dataEmptied bin and accidental deletion
Photo recoveryLost photos, videos and memories
Transparent pricingNew cases: O, A, B and B+ have €30 initial postage and no investigation fee; C and C+ have €130 initial investigation. The initial amount is deducted once from the recovery price on success and retained on failure; no recovery balance is due on failure.
Mechanical and logical faults
SSD & FlashSATA, NVMe, USB drives and SD cards
RAID & NASSynology, QNAP and RAID servers
External hard driveAll brands, USB 2.0/3.0
MacBook SSDsRemovable drives and SSDs only; soldered T2 and Apple Silicon storage is not supported
Synology RAIDSHR, SHR-2, RAID 5/6
Mac & AppleiMac, MacBook, Mac Mini, Mac Pro
Synology NASDS and RS ranges, all models
At the SOS Disque partner laboratory in Romania, within the European Union. It has an ISO 5 cleanroom and PC-3000 and Atola Insight tools. SOS Disque is a French company based in Paris and manages your case, shipping and invoicing. We do not welcome the public or offer a drop-off point.