How does it work?

A transparent process in 6 steps — the balance is payable only if recovery succeeds

5 min

Describe your fault online, with no obligation.

within one hour

Receive an initial assessment and a quote based on the fault.

The final diagnosis is made after your device is examined in the laboratory.

After acceptance

Receive shipping instructions and, within mainland France, your Chronopost label after initial payment.

New cases: O, A, B and B+ have €30 initial postage and no investigation fee; C and C+ have €130 initial investigation. The initial amount is deducted once from the recovery price on success and retained on failure; no recovery balance is due on failure.

Within 2 to 10 days

Your data is recovered.

Priority processing may be available.

Once recovered

Browse the list of your recovered files.

After approval

Pay the balance and receive your secure transfer link, wherever you are.

These times are indicative and apply to the vast majority of cases. Some cases take longer, particularly when a component must be ordered.

💡 Our commitment

A laboratory working to international standards

Our Paris office coordinates cases. Technical work is carried out at our specialist partner laboratory in Romania, with shipping through our logistics network. We do not offer in-person drop-off or cleanroom visits.

ISO 5 cleanroom A dust-free environment for opening drives safely

PC-3000 (ACE Lab) A worldwide reference for data recovery

Atola Insight Advanced diagnosis and imaging of damaged devices

Spare parts Read heads and PCBs in stock for all brands

Open hard drive in a cleanroom - data recovery

Ready to get started?

Initial online assessment within one hour. New cases: O, A, B and B+ have €30 initial postage and no investigation fee; C and C+ have €130 initial investigation. The initial amount is deducted once from the recovery price on success and retained on failure; no recovery balance is due on failure.

07 69 27 29 87

Start a case