Your files may still be there.Let's find out.
Urgent? One number to call: 07 69 27 29 87
Check my filesInitial assessment and recovery prospects within one hour4.8 · 57 Google reviews 4.7 · 27 Trustpilot reviews
How it works
- Answer a few questions — 5 minutes
- Receive your initial assessment and price — within one hour
- Send your drive — Chronopost label after initial payment
- View your files before paying the balance — see the list online
- Check your files before paying the balance, using our online file browser. See an example →
- The Chronopost label is supplied after initial payment.
Five minutes, five steps, and a clearer picture.
Start nowCheck my files
A few questions to assess your chances of recovery
What type of device holds your data?
Technical details
Call us, we are here to help: 07 69 27 29 87
What happened?
Has anyone already tried to recover your data? *
Security
This information allows us to adapt our intervention
Call us, we are here to help: 07 69 27 29 87
Photos of the device
Add a photo of your device or storage medium, ensuring that the label showing the model and serial number is clearly visible and readable.
Call us, we are here to help: 07 69 27 29 87
At least one photo is required. You can add several.
Almost done!
Enter your contact details to receive your personalised assessment and case number.
| Recovery including VAT | The fault in plain language |
|---|---|
| 350 € | Deleted files or accidental formatting on a USB drive or memory card.Understand this fault → |
| 550 € | Deleted files or accidental formatting on a hard drive, a RAW drive, or a request to format the drive.Understand this fault → |
| 650 € | A hard drive or SSD that is no longer recognised or does not power on.Understand this fault → |
| 750 € | A recognised but highly unstable drive: it disconnects, crashes or copies very slowly, and recovery takes several days of work.Understand this fault → |
| 850 € | Mechanical failure: the drive is opened in our laboratory's cleanroom and its read heads are replaced. Examples include clicking or knocking, a drop or impact, a drive that no longer spins, or a burning smell.Understand this fault → |
| 950 € | Complex mechanical failure: the same type of work, but recovery is more complex and requires several interventions.Understand this fault → |
New cases: O, A, B and B+ have €30 initial postage and no investigation fee; C and C+ have €130 initial investigation. The initial amount is deducted once from the recovery price on success and retained on failure; no recovery balance is due on failure.See the Pricing page for details.
How it works
French company. European laboratory. Your data stays in Europe, protected by the GDPR.
What our customers say
“Thank you so much for managing to save the files on my hard drive, containing thousands of photos and precious memories.” [Translated from French]Cannelle, Google review
“They were transparent about the low chances of recovery before I sent the drive, and sent me a precise summary of its condition, supported by photos.” [Translated from French]Marie, Trustpilot reviewRead all reviews
Who looks after your case
Emmanuel, founder. Your contact in Paris, available on 07 69 27 29 87. His LinkedIn profileWhat we cannot recover
We cannot handle helium-filled drives, broken microSD cards, MacBooks with soldered storage, soldered eMMC memory or erased Mac SSDs. We tell you at the first exchange, before any payment.
Your data remains yours
We sign a confidentiality agreement before you send the drive, whether you are an individual or a business. Only the laboratory sees your files, which are then erased after they are returned to you. You have one contact, whom you can reach directly.